Privacy policy

Captain Armband Group respects the privacy of the visitors to its website, in particular their rights with regard to the automated processing of personal data. We have therefore drawn up and implemented a policy that is fully transparent towards our customers about the processing of personal data, its purpose and the options for exercising your legal rights in the best possible way.

If you would like to know more about the protection of personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl.

We do not place analytical cookies, tracking cookies or third-party cookies: only the cookies the website needs to work (see article 11).

The version of this privacy policy currently available is the only version that applies during your visit to our website, until a new version replaces the current one.

Article 1 – Definitions

1. Website (hereinafter: "the website"): captainarmbandgroup.com.

2. Party responsible for the processing of personal data (hereinafter: "the controller"): De Aanvoerdersband Specialist B.V., trading as Captain Armband Group, established in Zoetermeer, Chamber of Commerce (KvK) number 92647499.

Article 2 – Access to the website

Access to and use of the website are strictly personal. You will not use the data and information on this website for your own commercial, political or advertising purposes, nor for commercial offers, in particular unsolicited electronic offers.

Article 3 – Content of the website

All trademarks, images, texts, comments, illustrations, (moving) images, video footage, sounds and all technical applications used to make this website work, and more generally all elements used on this website, are protected by intellectual property rights. Any reproduction, repetition, use or modification, in any manner whatsoever, of all or part of it, including the technical applications, without the prior written consent of the controller, is strictly prohibited. The fact that the controller does not take immediate action against an infringement may not be construed as tacit consent or as a waiver of the right to take action against the infringing party.

Article 4 – Management of the website

For the purpose of proper management of the website, the controller may at any time:

  • suspend, interrupt, restrict or deny access to the website for a particular category of visitors;
  • remove any information that may disrupt the functioning of the website, is in breach of national or international legislation or is contrary to internet etiquette;
  • make the website temporarily unavailable in order to carry out updates.

Article 5 – Responsibilities

1. The controller is not liable for any failures, malfunctions, difficulties or interruptions in the operation of the website as a result of which the website or any of its functions is (temporarily) inaccessible. You are yourself responsible for the way in which you connect to our website. You take all appropriate measures to protect your equipment and data against risks such as virus attacks via the internet. In addition, you are yourself responsible for the websites you visit and the information you look for.

2. The controller is not liable for any legal proceedings brought against you because of the use of the website or of services accessible via the internet, or because of a breach of the provisions of this privacy policy.

3. The controller is not liable for any damage suffered by you, third parties or your equipment as a result of your connection to or use of the website, and you waive any (legal) claim against the controller arising from it.

4. If the controller becomes involved in a dispute because of your (mis)use of this website, it is entitled to recover all resulting damage from you.

Article 6 – Collection of data

1. Your personal data are collected by Captain Armband Group.

2. Personal data means any information relating to an identified or identifiable natural person ("data subject").

3. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

4. The personal data collected on the website are used by the controller mainly to establish and maintain a (commercial) relationship with you and, where applicable, to process your orders. They are recorded in an (electronic) register.

5. To carry out your order and run the shop, we share only the data needed for it with these parties: Mollie (payments), Innosend, PostNL and the carrier of your parcel (delivery: name, address and, where needed, phone number and e-mail address), Exact Online (our bookkeeping: invoice details), Trustpilot (after shipping, your name, e-mail address and order number, so that Trustpilot can invite you to write a review) and WhatsApp (when you contact us via the chat). If you order via bol.com, we receive the data bol.com passes on to us for it. These parties do not use your data for their own commercial purposes.

Article 7 – Your rights with regard to information

1. Pursuant to Article 13(2)(b) of the GDPR (AVG), every data subject has the right to information about and access to their personal data, to rectification, erasure and restriction of processing, as well as the right to object to the processing and the right to data portability.

2. You can exercise these rights by contacting us at shop@captainarmbandgroup.com.

3. Every request must be accompanied by a copy of a valid proof of identity, on which you put your signature and state the address at which we can reach you.

4. You will receive a response from us within one month of submitting the request.

5. Depending on the complexity and the number of requests, this period may be extended to two months.

Article 8 – Legal obligations

1. In the event of a breach of a law or regulation suspected by a visitor, for which the authorities require the personal data collected by the controller, those data will be provided to them upon the express and reasoned request of those authorities; after that, those personal data are no longer covered by the protection of this privacy policy.

2. If certain information is required to access certain functions of the website, the controller will indicate that this information is mandatory when requesting it.

Article 9 – Collected data and commercial offers

1. You may receive commercial offers from the controller. If you do not (or no longer) wish to receive them, please send an e-mail to shop@captainarmbandgroup.com.

2. Your personal data are not used by our partners for commercial purposes.

3. If, during your visit to our website, you come across personal data of other data subjects, you will refrain from collecting them, using them without authorisation or any other act that constitutes an infringement of the privacy of the data subject(s). The controller is not responsible for this.

Article 10 – Retention period

The data collected are used and retained for the period prescribed by law.

Article 11 – Cookies

1. A cookie is a small text file that is placed on your device when you visit our website. We only use functional cookies: cookies the website needs to work. No consent is required for these, which is why we do not show a cookie banner.

2. These are all the cookies of our website:

  • cas_taal – remembers your language – 30 days
  • _medusa_cart_id – remembers your cart – 7 days
  • _medusa_jwt – keeps you signed in to your account – 7 days
  • _medusa_pending_customer – while you create an account – 1 day
  • _medusa_cache_id – technical: makes sure you see the right version of a page – 1 day
  • cas_verbeter_weg – remembers that you closed the improvement bar – up to 7 days
  • cas_toegang – only during maintenance, when you enter with an access code – 30 days

3. In addition, your browser keeps a few things locally on your device (local storage), so you do not have to start again: your design in the designer, an ongoing chat and whether you have already voted. This does not leave your device unless you place an order or send a message yourself.

4. We do not place analytical cookies, tracking cookies or third-party cookies, and we do not load scripts from other parties (such as advertising or statistics services). Links to other websites, such as WhatsApp or our profile on Trustpilot, only open that website when you click them; that website's own rules apply there. Should we use other cookies in the future, we will ask for your consent first and update this privacy statement.

5. You can always delete or block cookies yourself in your browser settings. Without functional cookies, the cart and signing in, among other things, will not work. More information: https://autoriteitpersoonsgegevens.nl/themas/internet-slimme-apparaten/cookies

Article 12 – Images and products offered

No rights can be derived from the images accompanying a product on our website.

Article 13 – Applicable law

These terms are governed by Dutch law. The court in the district in which the controller is established has exclusive jurisdiction in the event of a dispute concerning these terms, unless a statutory exception applies.

Article 14 – Contact

For questions, product information or information about the website itself, you can contact: Giovanni Loomans, shop@captainarmbandgroup.com.

Privacy policy | Captain Armband Group