Returns

At Captain Armband Group, we strive to provide our customers with high-quality service and to ensure that they are satisfied with their purchases. Below you will find our return policy:

Return conditions

  • Standard armbands can be returned. A standard armband is an armband from the collection that you ordered as it is, without changing anything in the design. Please notify us of the return of a standard armband within 14 days of receipt of the order.
  • Custom work can never be returned. Custom work is made to your wishes: an armband from the collection that you adapted in the designer (text, colours or elements), an armband of your own design, an armband with a name or number per armband, and club and match packages. On the armband page you can see before you order whether an armband is standard or custom work.
  • Returned armbands must be new and unworn, with all original labels and packaging intact.
  • If something is wrong with an armband because of a mistake on our part, such as a printing or manufacturing defect, we will put it right, custom work included. That is not a return but a complaint (see below).
  • Damaged, worn, washed or altered armbands will not be accepted for return, unless there are manufacturing defects.
  • Returns must be accompanied by a valid proof of purchase or order number.

Return procedure

  • Please notify us of your return in advance via the contact page or by e-mail to shop@captainarmbandgroup.com, stating your order number. You can also use the withdrawal form for this.
  • Enclose your order number or the completed withdrawal form in your return parcel.
  • Pack the armbands securely to prevent damage during transport.
  • Send the return parcel to our return address: Captain Armband Group, Industrieweg 1-41, 2712 LA Zoetermeer — preferably using a traceable shipping method.
  • Once we have received and inspected your return, we will process your refund or exchange the item, depending on your preference.

Refunds

  • Refunds are made via the same payment method used for the original purchase.
  • If you return the entire order, we will also refund the original shipping costs (standard delivery). The costs of sending the return are for your account, unless there has been an error on our part.
  • We will refund you within 14 days after you have notified us of your return; we may wait until we have received the product or until you have shown that it has been sent back. After that, it may take several business days before the amount appears in your account.

Returns from outside the EU

  • You can also return from outside the EU within 14 days, under the same conditions.
  • State on the customs documents that the parcel is a return ("returned goods"), with your order number. That way no import duties have to be paid on it at our end.
  • We cannot refund import duties and taxes you paid in your own country. You may be able to reclaim them from customs or the carrier in your country.

Exceptions

  • Defective or damaged armbands must be reported within 7 days of receipt.
  • Warranty claims or product defects may be subject to specific warranty conditions, which may differ per product.

At Captain Armband Group, we are always ready to answer any questions about our return policy and to help you with your returns. We strive to make your experience with our products as positive as possible.

Returns | Captain Armband Group